General Terms and Conditions of Sale (T&C) 2025
Article 1. Transport services
1.1 Tours and Car Service with Driver
- Tours are offered in 8-seater air-conditioned minibuses or sedan with comments provided by a driver/ guide.
- The required language must be specified when booking the service. Tours can only be guaranteed in English and French. Other languages are available on request.
- All personal effects are entirely the responsibility of the clients.
- The hotel, port of arrival or place of residence of the client is the point of departure and return of the service.
- The maximum waiting time for a driver is 30 minutes after the official departure time.
- Departure and return times may vary depending on traffic conditions or other unforeseen circumstances.
- 1388 cannot be held responsible in case of bad weather. We cannot be held responsible for delays due to the above mentioned traffic conditions, other unforeseen circumstances or customer delays.
- Unless otherwise stated, meals and entrance fees for tourist sites are not included in the price of the Service.
- Prices include fuel, highway tolls, parking and driver’s fees.
- If the time allotted to the service is exceeded, overtime will be charged at the applicable rate.
1.2. Transfers arrived
The welcome service is provided at the airport arrivals terminal at the scheduled flight arrival time. 1388 will use a welcome sign with the name of the client. Departure is immediate and a maximum of 45 minutes waiting time will be tolerated. The customer will then be taken to his hotel or place of residence. In the unlikely event that you have trouble finding your driver, it is extremely important that you call the following number:06 15 75 20 47 Departures: Time and place of pick-up from the hotel or place of residence, that were declared at the time of booking will be reconfirmed with the driver upon arrival of the customer at the airport. The customer will be dropped off at the airport at the appropriate terminal depending on the airline. Full payment will be due for all absent or “No Show” clients. At the time of pick-up if a customer has a delay of more than 1 hour, the customer will be liable for waiting fees. These additional charges must be paid before the vehicle leaves.
1.3. Pro forma invoice
You will receive a pro forma 1388 invoice by email for each tour, event or service booked. It is not necessary for the client to present a voucher or voucher to the driver/guide.
1.4. Cancellation Conditions
Cancellation of a reservation may incur a fee as described below. In case of cancellation of a reservation made by you, you will be informed by e-mail, fax or telephone of the exact amount of the cancellation fee.
– Cancellation fee for Transport Services If you cancel more than 15 full days before the scheduled departure or start time of the service, no cancellation fee will be applied. Between 15 and 7 full days before the scheduled departure or the start time of the service, a 50% cancellation fee will be applied. If less than 7 full days before the scheduled departure or the start time of the service, a cancellation fee of 100% will be applied.
Article 2 Conditions financières
2.1. Prix et Taxes
Prices are in Euros.
The prices of the Services are generally understood to include all taxes, fees and service costs. The costs and service charges correspond to the costs related to the Services ordered by the User, borne by the Partners and in particular indirect taxes (VAT, other similar taxes) and other costs necessary for processing the Users' Orders.
Please note that certain additional taxes or fees (tourist tax, tourist tax, visa and/or tourist card fees ...) may be imposed by the authorities of some states. They are not included in the price of the Services. These additional taxes, where they exist, are your responsibility and may have to be paid on the spot.
In addition, unless otherwise stated, the prices do not include all personal or incidental expenses such as insurance, excess baggage charges, vaccination costs, telephone, drinks, meals, tips and more generally any service not expressly included in the booking confirmation.
2.2. Payment of the price
The payment of the price of the Services you purchase takes place from the day of the order. For sales, the total amount of the Service (including file costs) will be debited when your transport documents are made available. It is carried out directly during the order, by communicating your credit card number through a secure payment system. Unless otherwise provided for in the Specific Conditions, payments made on the Site are made by credit card (Carte Bleue, Visa, Eurocard/Mastercard network cards accepted) through a secure payment system.
In the event that payment is found to be irregular, incomplete or non-existent for any reason attributable to you, the sale of these Services will be cancelled, with the resulting costs being at your expense, a civil and/ or criminal action may, If any, be taken against you.
Article 3. Miscellaneous
3.1 Insurance
No insurance is included in the prices. Therefore, 1388 recommends you to take out an insurance contract covering the consequences of certain cancellation cases and an assistance contract covering certain specific risks, including repatriation costs in case of accident or illness.
3.2 Information and complaints
Any request for information, clarifications and order tracking must be sent by email to bonjour@1388.fr or by phone at 06 15 75 20 47
Claims will only be admitted to the extent that the difficulties they are subject to have been reported to 1388 during the performance of the Service, so that 1388 try to remedy them and limit the damage you may be required to suffer. We draw your attention to the fact that no claim relating to any loss, damage or theft of luggage, clothing or personal items during the service period can be accepted if it results from a fault or negligence on your part.
3.3 Intellectual property
1388 is the owner of all intellectual property rights relating to the Site that belongs to it or holds the related usage rights. Access to the Site does not confer any right on the intellectual property rights relating to the Site, which remains the exclusive property of 1388. The elements accessible on the site 1388.fr, in particular in the form of texts, photographs, images, icons, maps, sounds, videos, software, database, data are also protected by intellectual and industrial property rights and other proprietary rights held by 1388. Except as provided in these Terms and Conditions, you may not, under any circumstances, reproduce, represent, modify, transmit, publish, adapt, on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, all or part of the Site without the prior written permission of 1388. You are informed that this prohibition covers, but not exclusively, practices such as scrapping or the use of robots for the purpose of extraction, reproduction of any element of the Site, including the offers of services presented therein, for commercial purposes. The use of all or part of the Site, in any capacity whatsoever, not previously authorised by 1388 may be subject to any appropriate action, including an action for infringement. Only the use of a non-substantial part of the Site for strictly private and non-commercial purposes is permitted. The insertion of hypertext links to any part of the Site is prohibited without prior written authorization from 1388.
Article 4. Liability and Warranties
You declare that you are aware of the characteristics and limitations of the Internet, in particular its technical performance, response times for accessing, querying or transferring data and the risks related to communications security. 1388 will ensure that the Partners provide the Services provided for in the contract concluded with you. However, it shall not in any case be liable for any non-performance or improper performance of all or part of the services provided under the contract, which would be attributable to your act, either to the unforeseeable and insurmountable fact of a third party foreign to the service, or to a case of force majeure.
Article 5. Applicable law and competent courts
These General Terms and Conditions, and more generally the contract you enter into with 1388 are subject to French law. Any dispute relating to their interpretation and/or execution is the responsibility of the French courts.
Article 6. Final provisions
If any provision of the General Conditions is declared void or ineffective, it shall be deemed to be unwritten, without this affecting the validity of the other provisions, unless the provision declared void or ineffective was essential and decisive. Any case of force majeure making impossible the performance of the service, including the interruption of telecommunications means, the strike of carriers, hoteliers, air traffic controllers, extinguishes the obligations of 1388 affected by force majeure. Services not performed due to force majeure shall be reimbursed. However, this failure may not give rise to any damages.
Done in Nice on 09/01/2025
SARL 1388 – 7 avenue Borriglione 06100 Nice